Registration Authority

Registration Authority

The accredited Registration Authority (RA) service for practices deliver government approved identity checks for prospective smartcard users and assigns appropriate access profiles.

Our services include:

  • Configuration, issuing and management of smartcards.
  • Training of practice RA managers and sponsors.
  • Transactional services including unlocking and Position Based Access Control (PBAC) configuration.
  • Software to support national systems, for example Identity Agent, NHS Care Identity Service (CIS).
  • RA processes, documentation, and reporting.

Frequently asked questions about our Registration Authority service:


How do I contact a Trainer with a clinical system query?

    You can contact the Support Desk via the normal number and choose the appropriate option:
    • You can call us on 0345 0348690
    • Email us at support@trusted-technology.co.uk
    • Contact the support team to register for our self-service portal, enabling you to log and track your tickets
    Alternatively, the team can also be contacted directly on AGCSU.RA@NHS.NET for any logged issues or advice.

How do I report a broken card?

    In the first instance contact the Support Desk via the normal channels. They will direct your call appropriately.
    Alternatively, the RA team can also be contacted directly on AGCSU.RA@NHS.NET for any logged issues regarding a broken card.