Service Desk
Trusted Technology have a NHS Certified Service Support Desk, fully customisable to meet your particular needs. Our helpful, fully trained team of support desk engineers are available to offer email and telephone support to your users using ITIL procedures Our Service-level agreements are customised to suit your individual needs with tailored response and resolution times, standard or extended hours, support from either 1st, 2nd or 3rd line engineers with a high functioning ticketing system to keep you updated with what is happening regarding your particular request.
If you just need some extra capacity to compliment your own service desk, we can do that too, on either a short or long term arrangement. We provide reporting and analysis to aid your management, equipment and training planning for the future. There are monitoring and alerting options as well as major even management and resolution services to suit your own particular needs.
We realise that you may need some extra capacity or perhaps capability for short or longer term requirements.
Additional Capacity Support
If you are experiencing higher than planned usage of your own service desk, we can help by offering tailored overflow services to ensure your customers continue to receive the best possible support.
Short or Long Term
We can offer service desk support agreements for short or longer terms, tailored to meet your needs.
1st, 2nd and 3rd line
Our ITIL based service team offer skilled technicians at every level to meet and exceed whatever support needs you may require.
Out of Hours Support
We can offer an on demand support desk, outside of your normal hours to compliment your existing service.
Cyber Response
Our technical experts are always on hand to respond to cyber threats, ensuring your business continuity plans are supported in the best possible way.
Business Continuity
Business continuity as a service can support you to identify the critical risks facing your organisation, and help mitigate against them. Should you face an operational risk, our service team can help you work through it.
Major Incident Management
We will manage your major incidents, from onset to root cause analysis and after action reports. Our team has vast experience, tested processes and procedures which will ensure your stakeholders are informed throughout an event.
